About Us | Clarity Counselling & Mediation Cambridge

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Finding Clarity

When I first decided to open this practice, my vision was clear: to create a space where healing, growth, and transformation could happen, both for our clients and for our community. As someone who has personally experienced the powerful impact of therapy, I know how vital it is to have a safe, supportive environment to work through life's challenges.

Our core values—compassion, integrity, respect, empowerment, and community—are at the heart of everything we do. These principles guide us in building authentic, trusting relationships with every person who walks through our doors. I opened this practice not just to provide therapy, but to offer a place where individuals feel seen, heard, and valued. It’s about more than just providing services; it’s about creating a partnership in your journey toward well-being and finding clarity amidst the noise.

Finding clarity is one of the most powerful aspects of therapy. It’s the moment when things begin to make sense, when you can see your path more clearly, and when you regain a sense of control over your life. Every day, I am reminded of why this work matters: it’s about helping others gain that clarity, overcome obstacles, and create lasting change. It’s a privilege to be part of your story, and we are committed to standing alongside you as you navigate life’s complexities.

Thank you for choosing us as your trusted support.

With warmth and dedication, Tonya Beattie.

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Fees and Payment

We believe in making therapy as accessible and transparent as possible. Below is a breakdown of our standard session fees:

Session Fees:

20 Minute Consultation: No Charge

Standard Session Fee (Individual, Student, Child :50 minutes): $150

Couples/Family/Relationship Therapy (50 minutes): $175.00

Half & Extended Session fees available upon request

Sliding Scale:

We offer a limited number of sliding scale spots based on financial need. Please inquire during your consultation if cost is a concern—we’re happy to discuss options.

Payment Methods:

Payment is due at the time of service. We accept:

Credit cards

Email transfers

For more accessible counselling options, we offer equity pricing to a limited number of clients.

What is equity pricing?

Equity pricing is a reduced fee for individuals who face barriers to accessing counselling, starting at $120 per counselling hour, on a sliding scale.

This includes individuals with financial limitations (e.g. low income, limited insurance coverage, other financial hardships) or equity-deserving identities (e.g. racialized, queer, trans, disabled, etc.).

This is something we discuss individually and is specific to each counsellor, with limited spots. If you are First Nations or Inuit, you may be eligible for free counselling with approved providers through the Non-Insured Health Benefits program. We know that counselling can be expensive, and is unfortunately not covered by Ontario's Health Insurance Plan (OHIP). If cost or marginalization is a barrier to seeking counselling, then our equity pricing may be an option for you. Contact Us to ask about availability and learn more

Direct Billing Policy

As a convenience to our clients, Clarity Counselling and Mediation offers direct billing to a variety of extended health insurance providers. Please read the following policy carefully to understand how this process works and what your responsibilities are as a client.

We currently offer direct billing to a number of Insurance Companies including: Blue Cross and Manulife

Please note that not all plans allow for direct billing, and coverage amounts vary between individual plans. It is the client’s responsibility to know their benefits.

Client Responsibilities

Provide accurate and up-to-date insurance information before your session.

Inform us immediately of any changes to your insurance plan.

Understand that approval for direct billing is not guaranteed, even if it has worked previously.

If direct billing is not approved by your provider, the full session fee is due at the time of the appointment, and a receipt will be provided for you to seek reimbursement.

Consent to Collect and Share Information

By signing our intake and billing forms, you consent to:

Us submitting claims on your behalf.

Sharing necessary information with your insurer to facilitate billing.

Cancellations and Missed Appointments

Insurance companies do not cover missed appointments or late cancellations. If you miss your session or cancel without proper notice, you are responsible for the full fee, which cannot be billed directly to your insurance.

Compassionate Cancellation Policy

We understand that life can be unpredictable, and sometimes, circumstances may arise that prevent you from attending a scheduled therapy session. Our goal is to provide the highest level of care and support while ensuring that all clients are able to access timely services.

General Cancellation Policy:

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice before your scheduled session. This allows us to offer the time to another client who may be in need of support.

Cancellations made with less than 24 hours’ notice may result in a cancellation fee of up to 100% of the session fee, as determined by your therapist.

Therapists are only paid for the time they spend with clients during scheduled sessions. When an appointment is missed or cancelled without sufficient notice, that time cannot be used for another client, which can affect both the ability to provide services to others and to your therapist's livelihood. To ensure that they can continue offering consistent and dedicated care to all clients, we ask for at least 24 hours' notice for cancellations or rescheduling.

Emergencies and Unexpected Circumstances:

We understand that emergencies or unforeseen situations can happen, and we want to support you during these times. If you are unable to give 24 hours’ notice due to an emergency or an unexpected circumstance, please contact us as soon as possible. We will do our best to accommodate you and may waive the cancellation fee on a case-by-case basis.

Chronic Cancellations:

If you find that you are unable to attend sessions regularly, we encourage you to reach out to discuss any challenges you may be facing. We are here to help and will work together to find a solution that supports your ongoing care.

Chronic cancellations may lead to a conversation about your treatment goals and whether alternative scheduling or support may be more appropriate.

No-Show Policy:

If you miss an appointment without providing any notice (a "no-show"), we will charge the full session fee. If this is a recurring issue, we may discuss options for more consistent scheduling or rescheduling practices.

Flexible Scheduling and Support:

We want you to feel comfortable and supported throughout your therapy journey. If you need to reschedule your appointment, please let us know as soon as possible. We will do our best to accommodate your needs and find an alternative time that works for you.

Compassionate Understanding:

We recognize that life’s challenges, such as illness, personal crises, and unforeseen events, can sometimes interfere with attending therapy. If you are facing a difficult time or financial hardship, please do not hesitate to communicate with us. We are committed to finding a compassionate solution to support your well-being.

Regular Check-ins:

To ensure that you continue to receive the best care, we encourage regular attendance and participation in therapy sessions. Consistency plays a significant role in your progress, and we want to work with you to find the best schedule that supports your personal and mental health needs.

We understand that finding the right therapeutic fit is essential for your healing and progress. If at any point you feel that our work together isn't aligning with your needs, we encourage you to let us know. It's important that you feel comfortable and supported in therapy. We can discuss whether adjustments can be made, or if it might be helpful to explore other options. Your well-being is our priority, and we want to ensure that you're getting the support you deserve.

How to Cancel or Reschedule:

To cancel or reschedule an appointment, please contact us at info@claritycounsellingandmediation.ca or call/text us at 519-340-8118, at your earliest convenience. We will do our best to accommodate changes based on availability.

Privacy Policy

In Ontario, Canada, a therapist’s privacy policy is crucial for complying with privacy laws, including the Personal Health Information Protection Act (PHIPA). This policy outlines how therapists collect, use, and protect clients’ personal health information (PHI), ensuring compliance with legal standards and fostering trust between the therapist and the client.

As therapists, we are committed to protecting your personal health information (PHI) and ensuring that it is handled in a confidential, respectful, and legal manner. This Privacy Policy outlines how we collect, use, store, and share your personal health information in compliance with Ontario’s Personal Health Information Protection Act (PHIPA).

Collection of Personal Health Information

We collect personal health information (PHI) to provide you with appropriate and effective therapy. This information may include:

Identifying information (e.g., name, address, contact details).

Health history, current concerns, treatment goals, and progress.

Any other information that may be relevant to your therapy.

We collect this information directly from you during our sessions, through intake forms, or through other methods as needed.

Use of Personal Health Information

The information you provide will be used for the following purposes:

To provide therapy and support to address your mental health needs.

To document your progress and treatment plan.

To communicate with other healthcare providers (with your consent) to ensure coordinated care.

To meet legal and professional obligations, including maintaining client records and fulfilling insurance requirements.

Consent

We will always seek your explicit consent before collecting, using, or disclosing your personal health information, except in situations where the law requires or permits disclosure without your consent. You have the right to withdraw your consent at any time, though this may impact the services we can provide.

Protection of Personal Health Information

Your personal health information will be stored securely, either in electronic or paper format, with safeguards to prevent unauthorized access, disclosure, or loss. We take reasonable steps to protect your information through:

Secure storage systems for digital records.

Restricted access to sensitive information.

Secure methods for sharing information (e.g., encrypted communications).

All email communication shared to your counsellor remains confidential (email administrator access strictly prohibited)

Disclosure of Personal Health Information

Your personal health information may only be disclosed without your consent under the following circumstances:

If required by law (e.g., in cases of suspected child abuse or to comply with a court order).

In cases of emergency where there is risk of harm to you or others.

To another healthcare provider (e.g., a family doctor or psychiatrist), but only with your consent.

For administrative purposes related to insurance billing and processing (as required by your insurance provider).

Retention and Disposal of Personal Health Information

We will retain your personal health information for the duration required by law, or at least 10 years after the the client turns 18 (for adults), or until the client reaches 18 years old (for minors). After this period, records will be securely destroyed or anonymized to protect your privacy.

Access to Your Personal Health Information

You have the right to access and request a copy of your personal health information held by us. If you would like to request access to your records, please let us know. If you find any inaccuracies in your records, we will make necessary corrections in accordance with PHIPA.

Confidentiality

All personal health information shared in therapy sessions is kept confidential, and we will not disclose your information without your consent unless required by law or in emergency situations. Confidentiality is a key part of the therapeutic relationship, and we will uphold it to the best of our ability.

Online Therapy and Electronic Communication

If you engage in online therapy or communicate electronically, we will take steps to ensure that your personal health information remains secure. However, please be aware that electronic communications, while protected, may carry certain inherent risks, such as unauthorized access or technical issues. If you have concerns about online privacy, please let me know so we can discuss alternatives.

Questions or Concerns

If you have any questions or concerns about this Privacy Policy, or if you would like to know more about how your personal health information is being handled, please feel free to contact us. We are happy to discuss your privacy concerns and provide further clarification.

You may also contact the Ontario Information and Privacy Commissioner for more information regarding your rights under PHIPA.

Social media policy

In today’s digital world, social media is a powerful tool for connection, but it also presents challenges in maintaining professional boundaries. This policy is designed to protect both the therapist and client and to ensure that the therapist-client relationship remains safe, respectful, and effective

No Personal Social Media Connections with Clients

To maintain professional boundaries, we do not accept friend or connection requests from clients on social media platforms. This is to ensure that our relationship remains focused on your therapy and personal growth, without the potential distractions or complications of social media interactions.

Confidentiality and Privacy

Your confidentiality is a top priority. We will not disclose any personal information about you on social media. Therapy is a private space and your privacy matters.

Social Media Interactions

While we do not engage with clients via social media platforms, we are available for professional correspondence through email or phone for any administrative matters related to your therapy. If you follow or interact with our professional practice’s social media pages, we may post general, public content related to mental health and well-being, but this will never involve personal details or case-specific information.

Protecting Your Identity

Please do not attempt to “tag” Clarity or one of our clinicians in any social media posts related to your therapy, as this may inadvertently compromise your privacy or confidentiality.

No Therapy or Crisis Support via Social Media

We do not provide therapy or crisis intervention via social media platforms. If you are in crisis or require urgent support, please contact your local emergency services or a crisis hotline. Social media is not a substitute for the professional, real-time support that you can receive in person or through a dedicated mental health service.

Online Reviews

While we respect your right to share feedback about our work together, we ask that any reviews or testimonials be done through formal channels, such as through a feedback form or other approved methods. Online reviews on social media or third-party websites may be seen by others, which could affect your confidentiality and privacy. In addition, we will never ask you for a review or testimonial as this is against the policy outlined with OCSWSSW.

Updates to the Policy

This policy may evolve over time to adapt to new social media trends and digital practices. We will communicate any significant changes to this policy with you as needed. Please feel free to ask questions about this policy at any time.

Our goal is to provide a safe, effective therapeutic experience for you. Maintaining clear boundaries and respecting your privacy in both the physical and digital worlds is a key part of that. Please let us know if you have any questions or concerns about this policy!

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Social Media Policy

No Personal Social Media Connections with Clients

To maintain professional boundaries, we do not accept friend or connection requests from clients on social media platforms. This is to ensure that our relationship remains focused on your therapy and personal growth, without the potential distractions or complications of social media interactions.

Confidentiality and Privacy

Your confidentiality is a top priority. We will not disclose any personal information about you on social media. Therapy is a private space and your privacy matters.

Social Media Interactions

While we do not engage with clients via social media platforms, we are available for professional correspondence through email or phone for any administrative matters related to your therapy. If you follow or interact with our professional practice’s social media pages, we may post general, public content related to mental health and well-being, but this will never involve personal details or case-specific information.

Protecting Your Identity

Please do not attempt to “tag” Clarity or one of our clinicians in any social media posts related to your therapy, as this may inadvertently compromise your privacy or confidentiality.

No Therapy or Crisis Support via Social Media

We do not provide therapy or crisis intervention via social media platforms. If you are in crisis or require urgent support, please contact your local emergency services or a crisis hotline. Social media is not a substitute for the professional, real-time support that you can receive in person or through a dedicated mental health service.

Online Reviews

While we respect your right to share feedback about our work together, we ask that any reviews or testimonials be done through formal channels, such as through a feedback form or other approved methods. Online reviews on social media or third-party websites may be seen by others, which could affect your confidentiality and privacy. In addition, we will never ask you for a review or testimonial as this is against the policy outlined with OCSWSSW.

Updates to the Policy

This policy may evolve over time to adapt to new social media trends and digital practices. We will communicate any significant changes to this policy with you as needed. Please feel free to ask questions about this policy at any time.

Our goal is to provide a safe, effective therapeutic experience for you. Maintaining clear boundaries and respecting your privacy in both the physical and digital worlds is a key part of that. Please let us know if you have any questions or concerns about this policy!